My SO and I booked our first cruise excursion together since we normally just explore whatever port town or go to the beaches. The owner, Fernando, and his family/team will forever have a special memory in our seven night (and first Royal Caribbean) cruise. I paid for option 1 but was given option 2. I’ve attached the description of the different tour options.

I also contacted Chunky Monkey Tours and was promised a refund for what was not provided but I have yet to receive it. I want people to know that Viator does not protect the customer when a vendor does not provide what was promised. After being denied a refund of the overage charge by Viator despite extensive documentation and photos proving that I did not get what I paid for, I am disputing the charge with my credit card. They got my money and then pulled a complete bait and switch! I paid for a private tour and instead was grouped with 11 members of an extended family and crammed all together on the same van. I’m disappointed in how Chunky Monkey has decided to handle this.Īvoid Chunky Monkey Tours in Costa Maya. This is not accurate and I have pictures of the van ride and the other visitors who were on it with us. However they continue to claim that we were given a private tour and that the only part that was included others was at the ruins themselves. It took a few days and some gentle reminding but we were sent the refund. Pdated to add that we reached out to the owner who agreed that we did not receive what we paid for and said he would refund the difference between the private and group tour.

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